FAQs

About Us

What is the manufacturing timeline?

Once we receive your order, our team will being crafting your metal works. Please allow 5-12 days for your order to be made.

Design Plans (1-2 Days ➔ Creating & Welding (1-2 Days) ➔ Powder Coating & Finishing(1-2 Days) ➔ Inspection & Final Touches (1-2 Days) ➔ Packing Shipping & Delivery (1-5 Days)

What makes S2N products different? 

Each one of our products is meticulously hand crafted by our precise and passionate craftsman. We use premium U.S steel and top-tier powder coating paint which is 6x thicker that regular spray paint to ensure they not only look stunning but also withstand elements such as rain, snow and heat. These rigorous standards allow us to deliver products you can trust, use and relay on for years to come

Do you offer a warranty ?

We believe in our products, that's why they are backed by a 1 year manufactures warranty to ensure your products are free from defects and withstand even the harshest conditions.

Where is my order coming from?

All orders are received, manufactured and fulfilled from Los Angeles, California.

What materials do we use

Each one of our metal works uses a combination of different architectural grade materials to achieve the best possible build. Materials are listed in the product descriptions and design notes can be found in the product images.

Returns & Exchanges

Because all items are custom made to your specs, we are unable to offer returns, however if there is something about your order or item you'd like to change, modify or it simply did not fit, please feel free to email us and our team is more than happy to work with you to find an amicable solution

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Trellis Upkeep

Regular Cleaning:
Dust & dirt may accumulate on the surface over time. Clean your trellis regularly using a soft cloth or sponge and mild soapy water. Please avoid using abrasive cleaners, harsh chemicals, or abrasive scrubbers, as they can damage the powder coating.


Gentle Scrubbing:
For tougher dirt or stains, you can gently scrub the trellis with a soft-bristle brush or sponge. Rinse thoroughly with clean water to remove any residue from the soap.


Avoid Pressure Washing:
While powder coated surfaces are generally durable, avoid using high-pressure washers as they can chip or peel the coating. Stick to gentle hand washing methods.


Rust Prevention:
Powder coating provides good protection against rust, but scratches or chips in the coating can expose the metal to moisture. Promptly touch up any damaged areas with matching paint to prevent rust from spreading.


Touch-Ups:
Keep a touch-up paint specifically designed for powder coated surfaces on hand. If you notice any small scratches or chips, touch up those areas to maintain the coating's integrity.


Inspect Regularly:
Perform routine visual inspections of your trellis. Look for signs of chipping, peeling, or rust. Address any issues promptly to prevent further damage.


Vine and Plant Growth:
If your trellis supports climbing plants, regularly trim them to prevent excessive growth that could damage the trellis or obstruct the view.


Seasonal Maintenance:
Perform a more thorough cleaning and inspection at the beginning and end of each outdoor season. This will help identify any issues that may have developed over time.


By following these caring instructions, you can enjoy the beauty and functionality of your powder coated metal trellis for many years. Remember that regular maintenance is key to preserving its appearance and structural integrity.

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Ordering

Where do you ship?

We offer free shipping anywhere in the continental U.S. This includes shipping to residential and commercial addresses. Please note that if your order is oversized and cannot ship with a traditional carrier like UPS or FedEx, it will ship via freight. For residential address with no forklift or dock to unload your order, there will be a $85 unload fee applied to your order that the freight carrier charges to safely unload your freight.

To avoid this fee, we also offer freight pickup from your local freight terminal. To schedule this, please reach out at shipping@s2nind.com

To check if your order is oversized, please see size guide:

5x4, 5x5, 6x4, 6x5, 6x6, 7x3, 7x4, 7x5, 7x6, 7x7 and any size 8’ and up

****Please note this does not encompass all sizes that must ship freight, any size that exceeds 165 Girth + Length limit must be shipped via freight as it is to large for carriers such as UPS and FedEx to ship. 

Do you export / ship internationally?

We do. Please allow 1-2 weeks for your order to be delivered.

Customs & Duties: Most international orders are subject to customs duty and tax regulations specified by the designated country. We provide customs brokering or we can also work with your designated customs broker.

How long does shipping take?

Please allow 1-7 days for your order to be delivered however we do have quicker options available at checkout. Most orders are shipped via UPS or Freight if oversized.

I Don't See What I Need, Can I Make a Custom Order?

Absolutely! Our Special Request Team (SRT) is made up of our in house designers, project managers and welders that work together to get you exactly what you need. Whether you'd like a custom design, a specific size we do not have in stock or a special finish, size or material, our job is to make it happen. This is just a few things we can do:

  • Custom Products
  • Custom Sizing  
  • Custom paint finishes
  • Custom patterns, mesh and materials

SRT Team: Customworks@s2nind.com

Do I have to pay tax on my order ?

We know taxes are annoying so we try our best to keep our prices as low as we can. Given this, we Do Not charge tax in 49 U.S States, including its territories. We also Do Not charge tax on International orders everywhere we ship!

Can I change, cancel or modify an order after I place it ?

Of course you may! Just please send us a message on ourlive chatso that we can modify your order to your specifications. For cancellations we ask you to message us within 30 minutes via live chat.

Are There Sales Or Discounts I Can Use?

We do not run sales. Because we build everything in-house, we do not go through any middle-men or resellers that add markups, we pass those savings on to our clients & price all of our items fairly relative to their craftsmanship.

We do offer volume and trade incentives:

Buy 3+ Save 10% | Apply Code: S2N03

Buy 8+ Save 18% | Apply Code: LMR18

For trade pricing, please visit our Trade Partners Page or reach out at tradepartners@s2nind.com